Benefits of Setting up Verkada and PagerDuty

• Notify on-call responders based on notifications from Verkada
• Create high and low urgency incidents based on the alert type

How it Works

Notification types that are selected will be sent as events to a service in PagerDuty opening an incident. If online and offline notifications are selected then offline notifications will be resolved if the camera goes back online.

Requirements

• PagerDuty integrations require an Admin base role for account authorization. If you do not have this role, please reach out to an Admin or Account Owner within your organization to configure the integration.
• To get the information from Verkada to complete the setup, you will need to be an organization admin. If you do not have this role please reach out to an organization administrator so they can configure the integration. Read more about permissions here.

Intergration Walkthrough

1. From the Configuration menu, select Services.
2. There are two ways to add an integration to a service, either by adding the integration to an existing service or create a new service for the integration.

If you are adding the integration to an existing service

You can either do this by following the automatic setup below or for manual setup use the following steps

1. Go to Services

2. Select the Service that you want to add the Integration to

3. Select the Integrations section and Add a new integration

4. For the Integration Type, select Verkada

5. Once you have added the service you will see an Integration Key for it

6. Copy that and proceed to the manual setup process below

If you are creating a new service for your integration

1. Go to Services

2. Create a new service

3. For the Integration Type, select Verkada

For further reading, check out PagerDuty's Documentation on Configuring Services and Integrations and Create a New Service.

Manual Setup

To use the manual setup process, go to the Verkada Setup Page here and enter your Verkada Organization ID, API Key, and PagerDuty Integration Key as well as selecting notification types that you want to receive alerts for.

Simple Setup

Verkada uses PagerDuty's simple install flow keeping a smooth and easy setup. To get setup up, use this link and follow the prompts. Once you have completed setup you will start receiving alerts.

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Support

If you run into any issues getting it set up or have any questions then please contact our support team here