PagerDuty + Verkada API Integration

Getting started with Verkada and PagerDuty

Benefits of Setting up Verkada and PagerDuty

  • Notify on-call responders based on notifications from Verkada
  • Create high and low urgency incidents based on the alert type

How it Works

Notification types that are selected will be sent as events to a service in PagerDuty opening an incident. If online and offline notifications are selected then offline notifications will be resolved if the camera goes back online.

Requirements

  • PagerDuty integrations require an Admin base role for account authorization. If you do not have this role, please reach out to an Admin or Account Owner within your organization to configure the integration.
  • To get the information from Verkada to complete the setup, you will need to be an organization admin. If you do not have this role please reach out to an organization administrator so they can configure the integration. Read more about permissions here.

Intergration Walkthrough

  1. From the Configuration menu, select Services.
  2. There are two ways to add an integration to a service, either by adding the integration to an existing service or create a new service for the integration.

If you are adding the integration to an existing service

You can either do this by following the automatic setup below or for manual setup use the following steps

  1. Go to Services
Selecting Service PageSelecting Service Page

Selecting Service Page

  1. Select the Service that you want to add the Integration to
PagerDuty Service PagePagerDuty Service Page

PagerDuty Service Page

  1. Select the Integrations section and Add a new integration
Adding new integrationAdding new integration

Adding new integration

  1. For the Integration Type, select Verkada
Verkada Integration TypeVerkada Integration Type

Verkada Integration Type

  1. Once you have added the service you will see an Integration Key for it
New integrationNew integration

New integration

  1. Copy that and proceed to the manual setup process below

If you are creating a new service for your integration

  1. Go to Services
PagerDuty Services pagePagerDuty Services page

PagerDuty Services page

  1. Create a new service
Creating a new serviceCreating a new service

Creating a new service

  1. For the Integration Type, select Verkada
Verkada Integration TypeVerkada Integration Type

Verkada Integration Type

For further reading, check out PagerDuty's Documentation on Configuring Services and Integrations and Create a New Service.

Manual Setup

To use the manual setup process, go to the Verkada Setup Page here and enter your Verkada Organization ID, API Key, and PagerDuty Integration Key as well as selecting notification types that you want to receive alerts for.

Verkada Web Setup PageVerkada Web Setup Page

Verkada Web Setup Page

Simple Setup

Verkada uses PagerDuty's simple install flow keeping a smooth and easy setup. To get setup up, use this link and follow the prompts. Once you have completed setup you will start receiving alerts.

Verkada Web Setup PageVerkada Web Setup Page

Verkada Web Setup Page

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Support

If you run into any issues getting it set up or have any questions then please contact our support team here